Three Ways To Make Your Practice More Welcoming To Patients
When you have a private medical practice, it is important to take the time to make sure that your practice makes your patients feel as comfortable as they can at all times. When designing the practice, it is important to take into account the things that can be done to make the patients feel that their privacy is secure. The following guide walks you through a few things you can do to make your practice as private as you can.
Create a Relaxing Waiting Room
Waiting to be seen can be very nerve-wracking for many patients. Take the time to create a waiting room for your patients that is welcoming and comfortable. Have numerous chairs available so that no one has to stand. Have televisions showing shows that are enlightening and do not lean in any particular political direction. You want your patients to be able to relax while they wait, not become offended or agitated because of something they see on television.
Make the Exam Rooms as Discreet as They Can Be
When your patients come into the exam room, you want to be sure that they know their privacy is of the utmost importance to you. Have window tint added to the windows of the exam room so that no one can see into them from the outside. This ensures that your patients have privacy, even when sunlight is being allowed to shine into the room.
Have a Separate Billing Area
Have a desk situated away from the waiting room for people to visit after their appointment to pay any fees that they may have. You want to be sure that the patients do not feel that everyone in the building will know their personal business when they go to pay their bills. Be sure that everything can easily be printed out for your patients so that they can know exactly what services they are being charged for so that they can feel secure they are not paying for care that they did not receive.
Consider adding a comment box to the waiting room of the practice. Patients can let you know anonymously if there are any issues within the practice that they spotted and help you to learn what changes you may want to make to the practice to make it more welcoming to your patients. Feedback allows you to see things from a different point of view and think about things in a new and fresh way.